Sentral Onboarding
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Assistant General Manager

Onboarding plan · 4-week guided start

Focus

Deeper system usage, department shadowing, and reporting & accounting procedures

In-Person / Shadowing

Shadow Experience Team on Orientations and desk coverage. Shadow Lifestyle Team on coffee/beverage service and event overview. Participate in event planning meeting (Monthly Playbook/Sneak Peek). Shadow Fitness Director class. Walk through amenities and guest suite booking flow in Yardi/Sentral.

Key Skills / Milestones

Can run all weekly reports and has received intro into monthly reporting. Has been able to shadow all departments. Understands emergency protocols and escalation chain.

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DAY 1

6 tasks
  • Weekly Standards Goal: Service First Prompt: How can you model exceptional service this week?
    Owner: EmployeeDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Selling Sentral
    Owner: EmployeeDuration: 40 Minutes
  • Guest & Resident Lifecycles overview
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SupervisorDuration: 30 Minutes
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DAY 2

7 tasks
  • Resident interaction standards role-play
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Diversity and Inclusion (Supervisor Version)
    Owner: EmployeeDuration: 1 Hour
  • Shadow Experience Associates & Sales for task flow
    Owner: SupervisorDuration: 1 Hour 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Employee Life Cycle Training
    Owner: EmployeeDuration: 1 Hour
  • Daily recap and reflection
    Owner: EmployeeDuration: 15 Minutes
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DAY 3

7 tasks
  • Time & Attendance Training for Managers - Approving Time Off & Timesheets in Rippling
    Owner: EmployeeDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Charges/Adjustments to ledgers; rentable items (lockers, amenity spaces, etc.)
    Owner: SupervisorDuration: 1 Hour
  • BILT Integration – payments; Conservice utilities; HELLO Data
    Owner: SupervisorDuration: 45 Minutes
  • Phone & Tour Sales Process
    Owner: EmployeeDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: EmployeeDuration: 15 Minutes
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DAY 4

8 tasks
  • Lease overview – print and read core clauses, review charges
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Workplace Harassment (Supervisor Version)
    Owner: EmployeeDuration: 1 Hour
  • Emergency Plan / Crisis Mgmt. (Lockton) review
    Owner: SupervisorDuration: 45 Minutes
  • RISEIO – announcements, events, space bookings, work orders
    Owner: SupervisorDuration: 1 Hour
  • Validate Sales Shop Training
    Owner: EmployeeDuration: 40 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap
    Owner: EmployeeDuration: 30 Minutes
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DAY 5

5 tasks
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Sentral Community Standards Training
    Owner: EmployeeDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Service First Prompt: How did you model exceptional service this week? How can you model this value in your daily and weekly actions?
    Owner: EmployeeDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes