Sentral Onboarding
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Maintenance Tech

Onboarding plan · 4-week guided start

Focus

Deeper system usage, department shadowing, and reporting & accounting procedures

Key Skills / Milestones

Has been able to shadow all departments and understands roles within each. Understands make ready process for community. Understands emergency protocols and escalation chain.

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DAY 1

5 tasks
  • Weekly Standards Goal: Service First Prompt: How can you model exceptional service this week?
    Owner: SelfDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Basic HVAC
    Owner: SelfDuration: 2 Hours
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SupervisorDuration: 30 Minutes
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DAY 2

7 tasks
  • Resident interaction standards role-play
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Diversity and Inclusion
    Owner: SelfDuration: 1 Hour
  • Basic Plumbing
    Owner: SelfDuration: 2 Hours
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Employee Life Cycle Training
    Owner: SelfDuration: 1 Hour
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

6 tasks
  • Time & Attendance Training - Entering Time Off & Clocking In and Out in Rippling
    Owner: SelfDuration: 30 Minutes
  • Workplace Harassment
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Curb Appeal
    Owner: SelfDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

6 tasks
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • RISEIO – announcements, work orders
    Owner: SupervisorDuration: 20 Minutes
  • Preparing a Perfect Market Ready Apartment
    Owner: SelfDuration: 2 Hours
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Review all checklists & team duties; verify job descriptions
    Owner: SupervisorDuration: 45 Minutes
  • Daily recap
    Owner: SelfDuration: 30 Minutes
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DAY 5

6 tasks
  • Spend the day with the team, digging into daily operations, and learning reports.
    Owner: Self + team
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Sentral Community Standards Training
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Service First Prompt: How did you model exceptional service this week? How can you model this value in your daily and weekly actions?
    Owner: SelfDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes