Sentral Onboarding
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Director of Building Services

Onboarding plan · 4-week guided start

Focus

Systems, introductions, property knowledge, and compliance.

In-Person / Shadowing

Property walk-through, safety + emergency procedures, interdepartmental intros (Sales, Experience, Lifestyle, Fitness, Maintenance (as aplicable). Walk with GC (if applicable - Lease-Up or under construction)

Key Skills / Milestones

Comfortable navigating Yardi, Sentral App/Riseio, Teams, Outlook. Understand daily flow across departments (leasing → experience → maintenance → lifestyle). Has completed HR compliance (timecards, payroll).

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DAY 1

10 tasks
  • Welcome meeting & team introductions
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Property tour (front/back-of-house) & amenity overview
    Owner: SupervisorDuration: 2 Hours
  • Lunch with Team + Supervisor & Q&A
    Owner: SupervisorDuration: 1 Hour 30 Minutes
  • Set up Rippling dashboard, confirm logins, Outlook, Teams, SharePoint, OneDrive, Phone system/messages
    Owner: IT / SupervisorDuration: 30 Minutes
  • Sexual Harassment (Supervisor Version)
    Owner: SelfDuration: 1 Hour 40 Minutes
  • Complete I9 paperwork, confirm with supervisor
    Owner: Self, SupervisorDuration: 15 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Set up Yardi (CRM Queue, Voyager, Elevate), SNT (Admin)
    Owner: IT / SupervisorDuration: 30 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 2

11 tasks
  • Sentral Standards (Experience Guest Flow) walkthrough
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Fair Housing for Maintenance
    Owner: SelfDuration: 1 Hour
  • Sentral Standards Training
    Owner: SelfDuration: 30 Minutes
  • Guest & Resident Lifecycles overview
    Owner: SupervisorDuration: 45 Minutes
  • HR New Hire Orientation - Manager (week may vary)
    Owner: HRDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Safety Series: Bloodborne Pathogens
    Owner: SelfDuration: 20 Minutes
  • Set first 30-days goals
    Owner: SupervisorDuration: 15 Minutes
  • Confirm addition to all community & RD meetings and teams groups, All-Co groups
    Owner: SelfDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

7 tasks
  • Yardi – Voyager Reporting, Riseio Work order reporting
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Begin Property Walks, ideally with GC if applicable
    Owner: TeamDuration: 2 - 4 Hours
  • Amazon Business, National Mainteance Account checks, i.e. HD Supply, Chadwell, Sherwin Williams, etc.
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Standards reflection - What does Think Like an Owner mean to me?
    Owner: SelfDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

11 tasks
  • Access & key control overview (Salto/Dormakaba or other)
    Owner: Ops ManagerDuration: 45 Minutes
  • Camera and Music System overview
    Owner: Ops ManagerDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Active Shooter Awareness
    Owner: SelfDuration: 20 Minutes
  • Move-In Checklist and Resident Handbook Review, Understanding Resident Move-in Process
    Owner: DOE | AGMDuration: 1 Hour
  • SharePoint, Elevate & SOP Review - Where to find and how to search
    Owner: SupervisorDuration: 1 Hour
  • Sentral Uniform Playbook
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Read Property Playbook
    Owner: Self
  • Property walkthrough – storage areas, chemical cage (MSDS), housekeeping scope
    Owner: Ops ManagerDuration: 1 Hour
  • End-of-week recap + open Q&A
    Owner: SupervisorDuration: 30 Minutes