General Manager (DOS)

Onboarding plan · 4-week guided start

Focus

Systems, introductions, property knowledge, and compliance.

In-Person / Shadowing

Property walk-through, safety + emergency procedures, interdepartmental intros (Sales, Experience, Lifestyle, Fitness, Maintenance (as aplicable). Shadow Leasing Tour, review CRM/Yardi, Canva + Riseio App training, announcement and event calendar workflows.

Key Skills / Milestones

Comfortable navigating Yardi, Sentral App/Riseio, Teams, Outlook. Understand daily flow across departments (leasing → experience → maintenance → lifestyle). Able to assist with package handling, move-in/out procedures, work orders. Has completed HR compliance (timecards, payroll). Participated in one resident event (if aplicable), one move-in/out, and two tours.

DAY 1

10 tasks

Welcome meeting & team introductions
Owner: SupervisorDuration: 1 Hour
Morning huddle - Purpose: share updates & priorities, encourage collaboration, provice tools and support needed for daily success
Owner: On-Site TeamDuration: 15 Minutes
Property tour (front/back-of-house) & amenity overview
Owner: SupervisorDuration: 2 Hours
Lunch with Supervisor (+ Team if budget allows) & Q&A
Owner: SupervisorDuration: 1 Hour 30 Mins
Set up Rippling dashboard, confirm logins, Outlook, Teams, SharePoint, OneDrive, Phone system/messages, Sentral App (Riseio)
Owner: Self / ITDuration: 30 Minutes
Sexual Harassment (Supervisor Version)
Owner: SelfDuration: 1 Hour 40 Mins
Complete I9 paperwork, confirm with supervisor
Owner: SelfDuration: 15 Minutes
Afternoon huddle - Purpose: update, colloborate, support for afternoon/evening team
Owner: On-Site TeamDuration: 15 Minutes
Set up Yardi (CRM Queue, Voyager, Elevate), SNT (Admin)
Owner: Self / ITDuration: 30 Minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

DAY 2

10 tasks

Sentral Standards (Experience Guest Flow) walkthrough
Owner: SupervisorDuration: 1 Hour
Morning huddle
Owner: On-Site TeamDuration: 15 Minutes
Fair Housing
Owner: SelfDuration: 2 Hours
Sentral Standards Training
Owner: SelfDuration: 45 Minutes
Guest & Resident Lifecycles overview (Move-in/Out procedures, package delivery)
Owner: SupervisorDuration: 45 Minutes
HR New Hire Orientation - Manager (week may vary)
Owner: HRDuration: 1 Hour
Afternoon huddle
Owner: On-Site TeamDuration: 15 Minutes
Set first 30-days goals
Owner: SupervisorDuration: 15 Minutes
Confirm addition to all community & RD meetings and teams groups, All-Co groups
Owner: SelfDuration: 15 Minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

DAY 3

6 tasks

Morning huddle
Owner: On-Site TeamDuration: 15 Minutes
Tour walkthrough
Owner: On-Site TeamDuration: As scheduled
Instagram, Amazon Business, Canva, The Guarantors, PetScreening account checks
Owner: SupervisorDuration: 45 Minutes
Afternoon huddle
Owner: On-Site TeamDuration: 15 Minutes
Standards reflection - What does Think Like an Owner mean to me?
Owner: SelfDuration: 15 Minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

DAY 4

10 tasks

Access & key control overview (Salto/Dormakaba or other)
Owner: SupervisorDuration: 45 Minutes
Camera/AV/Music systems access and how to use/view
Owner: SupervisorDuration: 30 Minutes
Morning huddle
Owner: On-Site TeamDuration: 15 Minutes
Active Shooter Awareness
Owner: SelkDuration: 20 Minutes
SharePoint, Elevate & SOP Review - Where to find and how to search
Owner: SupervisorDuration: 1 Hour
Sentral Uniform Playbook
Owner: SelfDuration: 30 Minutes
Afternoon huddle
Owner: On-Site TeamDuration: 15 Minutes
Read property Playbook
Owner: SelfDuration: 1 Hour
Property walkthrough – storage areas, chemical cage (MSDS), housekeeping scope
Owner: SupervisorDuration: 1 Hour
End-of-week recap + open Q&A with Supervisor
Owner: SupervisorDuration: 30 Minutes