Sentral Onboarding
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General Manager (DOS)

Onboarding plan · 4-week guided start

Focus

Complete daily operations of the community while encompasing Sentral's standards and values.

Key Skills / Milestones

Have assessed the community per the Sentral Assessment guide. Be up to date on all Elevate classes: bonus if all team members are also up to date. Have reviewed budget and be aware of capital projects. Be able to recite the Values and know ways to live those out day-to-day. Set 60-90 and 1 year goals.

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DAY 1

10 tasks
  • Monday Morning Report & Market Survey; ILS Audit report
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Morning Self-Prep: review emails, walk property with Building Services Supervisor
    Owner: Self + BSSDuration: 1 Hour
  • Lead stand-up; share department observations
    Owner: GMDuration: 30 Minutes
  • Sentral Performance Management Training
    Owner: SelfDuration: 40 Minutes
  • Sentral-Life Mobile App Training (if not completed)
    Owner: SelfDuration: 1 Hour
  • Plan resident event calendar & RISEIO announcement templates
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Weekly Standards Goal: Make Each Other Better Prompt: How can you support a teammate’s growth? Have you taken 1:1 time with each team member to know their short and long term goals? Do you know how they like to be praised? Do you know their pinch points?
    Owner: SelfDuration: 30 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 2

8 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Experience Desk – arrivals/amenities (30+, VIP, BT); dashboards; kiosk functions
    Owner: OpsDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Shadow with Lifestyle (if applicable) or Building Services Team
    Owner: TeamDuration: 1-2 Hours
  • Key making in SNT vs Salto; OTA grid room blocking
    Owner: OpsDuration: 45 Minutes
  • Assistance Animals in Multifamily Housing
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

6 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Engineering: make readies (goal 5–7 days), move-out inspections, PM program
    Owner: OpsDuration: 1 Hour
  • Contract services cadence; CAPEX overview
    Owner: Ops / FinanceDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

5 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Review Community folders. Become familiar. Is everything up-to-date?
    Owner: SelfDuration: 1 Hour +
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 5

7 tasks
  • Morning Self-Prep: review emails, walk property with Building Services Supervisor
    Owner: Self + BSSDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Annual Security Training
    Owner: SelfDuration: 25 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Reflection of Standards: Make Each Other Better Prompt: How did you support a teammate’s growth? Did you take 1:1 time with each team member to know their short and long term goals? Do you know how they like to be praised? Do you know their pinch points?
    Owner: SelfDuration: 30 Minutes
  • End-of-training review + Final Evaluation
    Owner: SupervisorDuration: 1 Hour
  • Goal setting for next 30/60/90
    Owner: SupervisorDuration: 45 Minutes