Sentral Onboarding
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Porter

Onboarding plan · 4-week guided start

Focus

Learning community, standards, understand role

Key Skills / Milestones

Up to date on all Elevate courses Understands role within Building Services team and how to assist other departments if needed. Understands emergency protocols and escalation chain. Perform solo shifts

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DAY 1

5 tasks
  • Weekly Standards Goal: Service First Prompt: How can you model exceptional service this week?
    Owner: SelfDuration: 30 Minutes
  • Property walk completing porter duties
    Owner: TeamDuration: 14 minutes
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SupervisorDuration: 30 Minutes
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DAY 2

5 tasks
  • Resident interaction standards role-play
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Diversity and Inclusion
    Owner: SelfDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

4 tasks
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Drug Free Workplace
    Owner: SelfDuration: 20 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

7 tasks
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Workplace Harassment
    Owner: SelfDuration: 1 Hour
  • Emergency Plan / Crisis Mgmt. (Lockton) review
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Sentral-Life Mobile App Training
    Owner: SelfDuration: 1 Hour
  • Review all checklists & team duties; understand job description
    Owner: SupervisorDuration: 45 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 5

6 tasks
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Sentral Standards Training
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Drug Free Workplace
    Owner: SelfDuration: 35 Minutes
  • Reflection of Standards: Service First Prompt: How did you model exceptional service this week? How can you model this value in your daily and weekly actions?
    Owner: SelfDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes