Sentral Onboarding
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Director of Experience

Onboarding plan · 4-week guided start

Focus

Deeper system usage, department shadowing, and reporting & accounting procedures

In-Person / Shadowing

Able to run point on package delivery, move-in/out orientations and procedures and work orders. Shadow Sales Team on tour. Shadow Lifestyle Team on coffee/beverage service and event overview. Participate in event planning meeting (Monthly Playbook/Sneak Peek). Meet with Fitness Director on class schedule and offerings. Walk through amenities and guest suite booking flow in Yardi/Sentral.

Key Skills / Milestones

Has been able to shadow all departments; has scheduled all 1:1, department and director meetings. Understands emergency protocols and escalation chain.

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DAY 1

9 tasks
  • Confirm addition to weekly Director's Meeting, if applicable, and schedule 1:1 with team members.
    Owner: SelfDuration: 15 Minutes
  • Weekly Standards Goal: Service First Prompt: How can you model exceptional service this week?
    Owner: SelfDuration: 30 Minutes
  • Reputation Management Playbook, review of current reviews and replies
    Owner: SelfDuration: 35 Minutes
  • Ramp Overview - Purchasing and Reimbursements
    Owner: SelfDuration: 10 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Selling Sentral
    Owner: SelfDuration: 40 Minutes
  • White Wolf Ordering and Printing
    Owner: SelfDuration: 5 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SupervisorDuration: 30 Minutes
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DAY 2

8 tasks
  • Resident interaction standards role-play
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Diversity and Inclusion (Supervisor Version)
    Owner: SelfDuration: 1 Hour
  • Shadow Experience Associates & Sales for task flow
    Owner: SupervisorDuration: 1 Hour 30 Minutes
  • Rippling: timecard approval, passkeys, goals, reviews
    Owner: HRDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Employee Life Cycle Training
    Owner: SelfDuration: 1 Hour
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

6 tasks
  • Sentral Interview & Recruiting Training
    Owner: SelfDuration: 40 Minutes
  • Time & Attendance Training for Managers - Approving Time Off & Timesheets in Rippling
    Owner: SelfDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Multifamily 101
    Owner: SelfDuration: 1 Hour 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

8 tasks
  • Lease overview – print and read core clauses
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Workplace Harassment (Supervisor Version)
    Owner: SelfDuration: 1 Hour
  • Emergency Plan / Crisis Mgmt. (Lockton) review
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Sentral-Life Mobile App Training
    Owner: SelfDuration: 1 Hour
  • Review all checklists & team duties; verify/understand job descriptions
    Owner: SupervisorDuration: 45 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 5

5 tasks
  • Spend the day with the team, digging into daily operations, and learning reports.
    Owner: Self + team
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Service First Prompt: How did you model exceptional service this week? How can you model this value in your daily and weekly actions?
    Owner: SelfDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes