Sentral Onboarding
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Director of Experience

Onboarding plan · 4-week guided start

Focus

Taking the lead on core deliverables.

Key Skills / Milestones

Conduct move-in/out procedure, is comfortable with experience desk tasks. Has met with all other directors - understands their roles and how to assist. If STAY or Live, has met with houskeeping manager and is familiar with daily turn process and unit expectations. Has completed a full property walk-through with team and supervisor. Has reviewed budget and is familier with all Experience related items.

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DAY 1

8 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Case studies & scenario discussion – common escalations
    Owner: SupervisorDuration: 1 Hour
  • 1:1 coaching session (mid-point feedback)
    Owner: SupervisorDuration: 45 Minutes
  • Weekly Standards Goal: Think Like an Owner Prompt: When I make decisions this week, how will they reflect ownership?
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Drug Free Workplace (Supervisor Version)
    Owner: SelfDuration: 35 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 2

6 tasks
  • Morning Self-Prep: review emails, walk property with DOS/DOBS
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Shadow with Lifestyle (if applicable) or Building Services Team
    Owner: TeamDuration: 1-2 Hours
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Cadence of communications & Fair Housing templates
    Owner: Leasing DirectorDuration: 30 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

5 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Review basics of Transfer policy; NTVs (60 days); MTM policy; Occupancy limts, Subleases, Buy-out; Broker Commissions (sufficiently answer most resident questions)
    Owner: SelfDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

5 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Spend the day with the team, digging into daily operations
    Owner: Self + team
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Midpoint review with supervisor – checklist review
    Owner: SupervisorDuration: 45 Minutes
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DAY 5

6 tasks
  • Morning Self-Prep: review emails, walk property with Building Services Supervisor
    Owner: Self + BSSDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Daily operations
    Owner: Self + team
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Think Like an Owner Prompt: How did my decisions this past week reflect ownership?
    Owner: SelfDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes