Sentral Onboarding
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Director of Experience

Onboarding plan · 4-week guided start

Focus

Complete daily operations of the community while encompasing Sentral's standards and values.

Key Skills / Milestones

Have assessed the community per the Sentral Assessment guide. Be up to date on all Elevate classes: bonus if all team members are also up to date. Have reviewed budget with GM|DOS|RD and be aware of capital projects. Be able to recite the Values and know ways to live those out day-to-day. Set 60-90 and 1 year goals.

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DAY 1

9 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Lead huddle; share department observations
    Owner: GMDuration: 30 Minutes
  • Sentral Performance Management Training
    Owner: SelfDuration: 40 Minutes
  • Sentral-Life Mobile App Training (if not completed)
    Owner: SelfDuration: 1 Hour
  • Plan resident event calendar & RISEIO announcement templates
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Weekly Standards Goal: Make Each Other Better Prompt: How can you support a teammate’s growth? Have you taken 1:1 time with each team member to know their short and long term goals? Do you know how they like to be praised? Do you know their pinch points?
    Owner: SelfDuration: 30 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 2

7 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Experience Desk – arrivals/amenities (30+, VIP, BT); dashboards; kiosk functions
    Owner: OpsDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Key making in SNT vs Salto; OTA grid room blocking
    Owner: OpsDuration: 45 Minutes
  • Assistance Animals in Multifamily Housing
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

6 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Engineering: make readies (goal 5–7 days), move-out inspections, PM program
    Owner: OpsDuration: 1 Hour
  • Contract services cadence; CAPEX overview
    Owner: Ops / FinanceDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

5 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Full solo shift – operations ownership with supervisor on-call
    Owner: Self
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 5

7 tasks
  • Morning Self-Prep: review emails, walk property with Building Services Supervisor
    Owner: Self + BSSDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Annual Security Training
    Owner: SelfDuration: 25 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Make Each Other Better Prompt: How did you support a teammate’s growth? Did you take 1:1 time with each team member to know their short and long term goals? Do you know how they like to be praised? Do you know their pinch points?
    Owner: SelfDuration: 30 Minutes
  • End-of-training review + Final Evaluation
    Owner: SupervisorDuration: 1 Hour
  • Goal setting for next 30/60/90
    Owner: SupervisorDuration: 45 Minutes