Sentral Onboarding
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Director of Lifestyle

Onboarding plan · 4-week guided start

Focus

Deeper system usage, department shadowing, and reporting & accounting procedures

In-Person / Shadowing

Welcome Event for new managers, shadow resident event setup/breakdown, bar service training, resident tours. Shadow Experience Team on Orientations and desk coverage. Participate in event planning meetings (Monthly Playbook/Sneak Peek). Shadow Fitness Director on class. Walk through amenities and guest suite booking flow in Yardi/Sentral. Vendor onboarding overview with Lifestyle Manager (contracts, rev-share, COI).

Key Skills / Milestones

Can assist with logging packages, scheduling elevators, submiting work orders, and managing amenity reservations. Drafts and sends first resident announcement (tile/email). Aids with budget tracking for one event. Understand emergency protocols and escalation chains. Demonstrate professional resident communication through Sentral App + email.

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DAY 1

11 tasks
  • Confirm addition to weekly Director's Meeting and 1:1 with team members.
    Duration: 15 Minutes
  • Weekly Standards Goal: Service First Prompt: How can you model exceptional service this week?
    Owner: SelfDuration: 30 Minutes
  • Reputation Management Playbook
    Owner: SelfDuration: 35 Minutes
  • Ramp Overview - Purchasing and Reimbursements
    Owner: SelfDuration: 10 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Club Model Deep Dive: membership model, event ethos, operations, membership tracking
    Owner: Miwa/Lifestyle MentorDuration: 2 Hours
  • Shadow experienced team member (Experience Desk)
    Owner: SupervisorDuration: 1 Hour
  • Selling Sentral
    Owner: SelfDuration: 40 Minutes
  • White Wolf Ordering and Printing
    Owner: SelfDuration: 5 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SupervisorDuration: 30 Minutes
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DAY 2

8 tasks
  • Resident interaction standards role-play
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Diversity and Inclusion (Supervisor Version)
    Owner: SelfDuration: 1 Hour
  • Shadow Experience Associates & Sales for task flow
    Owner: SupervisorDuration: 1 Hour 30 Minutes
  • Rippling: timecard approval, passkeys, goals, reviews
    Owner: HRDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Employee Life Cycle Training
    Owner: SelfDuration: 1 Hour
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

8 tasks
  • Sentral Interview & Recruiting Training
    Owner: SelfDuration: 40 Minutes
  • Time & Attendance Training for Managers - Approving Time Off & Timesheets in Rippling
    Owner: SelfDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • RISEIO – announcements, events, space bookings, resident profiles Resident facing Sentral Life app, Audits vs the membership tracker, removing level access with applicable, Yardi/Riseio/Member Tracker reconciliation
    Owner: Miwa/Lifestyle MentorDuration: 1 Hour
  • Canva - Sentral Design Aesthetic / Brand voice
    Owner: Miwa/Lifestyle MentorDuration: 30 Minutes
  • Multifamily 101
    Owner: SelfDuration: 1 Hour 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

8 tasks
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Workplace Harassment (Supervisor Version)
    Owner: SelfDuration: 1 Hour
  • Emergency Plan / Crisis Mgmt. (Lockton) review
    Owner: SupervisorDuration: 45 Minutes
  • F & B training: Bar execution, Understanding Health Codes, responsible beverage service, food handling, FOH service training
    Owner: Miwa/Lifestyle MentorDuration: 2 Hours
  • Survey / Member retention strategy
    Owner: Miwa/Lifestyle Mentor
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Review all checklists & team duties; verify job descriptions
    Owner: SupervisorDuration: 45 Minutes
  • Daily recap
    Owner: SelfDuration: 30 Minutes
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DAY 5

7 tasks
  • Spend the day with the team, digging into daily operations, and learning reports.
    Owner: Self + team
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Sentral Community Standards Training
    Owner: SelfDuration: 30 Minutes
  • Sentral App Overview Training Recording
    Owner: SelfDuration: 60 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Service First Prompt: How did you model exceptional service this week? How can you model this value in your daily and weekly actions?
    Owner: SelfDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes