Package Concierge

Onboarding plan · 4-week guided start

Focus

Systems, introductions, property knowledge, and compliance.

In-Person / Shadowing

Property walk-through, safety + emergency procedures, interdepartmental intros (Sales, Experience, Lifestyle, Fitness, Maintenance (as aplicable). Shadow Leasing Tour, review CRM/Yardi, Canva + Riseio App training, announcement and event calendar workflows.

Key Skills / Milestones

Comfortable navigating Yardi, Sentral App/Riseio, Teams, Outlook. Understand daily flow across departments (leasing → experience → maintenance → lifestyle). Able to assist with package handling, move-in/out procedures, work orders. Has completed HR compliance (timecards, payroll). Participated in one resident event (if aplicable), one move-in/out, and two tours.

DAY 1

11 tasks

Welcome meeting & team introductions
Owner: SupervisorDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 minutes
Property tour (front/back-of-house) & amenity overview
Owner: SupervisorDuration: 2 Hours
Lunch with Team + Supervisor & Q&A
Owner: SupervisorDuration: 1 Hour 30 Minutes
Set up Rippling dashboard, confirm logins, Outlook, Teams, SharePoint, OneDrive, Phone system/messages
Owner: IT / SupervisorDuration: 30 Minutes
Sexual Harassment (Supervisor Version)
Owner: EmployeeDuration: 1 Hour 40 Minutes
HR New Hire Orientation
Owner: HRDuration: 1 Hour
Complete I9 paperwork, confirm with supervisor
Owner: Employee, SupervisorDuration: 15 minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Set up Yardi (Voyager, Elevate), SNT (Admin)(if STAY property)
Owner: IT / SupervisorDuration: 30 Minutes
Daily recap and reflection
Owner: EmployeeDuration: 15 Minutes

DAY 2

10 tasks

Sentral Standards (Experience Guest Flow) walkthrough
Owner: SupervisorDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 minutes
Fair Housing
Owner: EmployeeDuration: 2 Hours
Sentral Community Standards Training
Owner: EmployeeDuration: 30 Minutes
Guest & Resident Lifecycles overview
Owner: SupervisorDuration: 45 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Shadow experienced team member (Experience Desk)
Owner: SupervisorDuration: 1 Hour
Set first 30-days goals
Owner: SupervisorDuration: 15 minutes
Confirm addition to all community & RD meetings and teams groups, All-Co groups
Owner: EmployeeDuration: 15 minutes
Daily recap and reflection
Owner: EmployeeDuration: 15 Minutes

DAY 3

7 tasks

Yardi – Voyager Reporting intro
Owner: Supervisor or DOSDuration: 30 Minutes
Morning huddle
Owner: TeamDuration: 15 minutes
Sentral Standards Tour walkthrough / Shadow Sales team member
Owner: DOSDuration: As scheduled
Instagram, Amazon Business, Canva, The Guarantors, PetScreening account checks
Owner: SupervisorDuration: 45 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Standards reflection - What does Think Like an Owner mean to me?
Owner: EmployeeDuration: 15 minutes
Daily recap and reflection
Owner: EmployeeDuration: 15 Minutes

DAY 4

10 tasks

Access & key control overview (Salto/Dormakaba or other)
Owner: Ops ManagerDuration: 45 Minutes
Camera access and usage policy (Verkada or other); Music system
Owner: Ops ManagerDuration: 30 Minutes
Morning huddle
Owner: TeamDuration: 15 minutes
Active Shooter Awareness
Owner: EmployeeDuration: 20 Minutes
Move-In Checklist and Resident Handbook Overview
Owner: DOE | AGMDuration: 1 Hour
SharePoint, Elevate & SOP Review - Where to find and how to search
Owner: SupervisorDuration: 1 Hour
Sentral Uniform Playbook
Owner: EmployeeDuration: 30 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Property walkthrough – loading dock, storage areas, chemical cage (MSDS), housekeeping scope
Owner: Ops ManagerDuration: 1 Hour, 30 Minutes
End-of-week recap + open Q&A
Owner: SupervisorDuration: 30 Minutes