Package Concierge

Onboarding plan · 4-week guided start

Focus

Handling issues, communication, escalation process, independence

Key Skills / Milestones

Scenario training, coaching, performance feedback, checklist reviews. Understanding of Standards and how role fits in. Able to complete solo shifts.

8 tasks

Morning Self-Prep: review emails, walk property
Owner: SelfDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 Minutes
Case studies & scenario discussion – common escalations
Owner: SupervisorDuration: 1 Hour
1:1 coaching session (mid-point feedback)
Owner: SupervisorDuration: 45 Minutes
Weekly Standards Goal: Think Like an Owner Prompt: When I make decisions this week, how will they reflect ownership?
Owner: SelfDuration: 30 Minutes
Afternoon huddle
Owner: TeamDuration: 15 Minutes
Drug Free Workplace
Owner: SelfDuration: 35 Minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

5 tasks

Morning Self-Prep: review emails, walk property
Owner: SelfDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 Minutes
Shadow with Lifestyle (if applicable) or Building Services Team
Owner: TeamDuration: 1-2 Hours
Afternoon huddle
Owner: TeamDuration: 15 Minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

4 tasks

4 tasks

Morning Self-Prep: review emails, walk property
Owner: SelfDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 Minutes
Afternoon huddle
Owner: TeamDuration: 15 Minutes
Midpoint review with supervisor – checklist review
Owner: SupervisorDuration: 45 Minutes

5 tasks

Morning Self-Prep: review emails, walk property
Owner: Self + BSSDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 Minutes
Afternoon huddle
Owner: TeamDuration: 15 Minutes
Reflection of Standards: Think Like an Owner Prompt: How did my decisions this past week reflect ownership?
Owner: SelfDuration: 30 Minutes
End-of-week recap
Owner: SupervisorDuration: 30 Minutes