Sentral Onboarding
Sign in
← All roles

Lifestyle Ambassador / Associate

Onboarding plan · 4-week guided start

Focus

Systems, introductions, property knowledge, and compliance.

In-Person / Shadowing

Property walk-through, safety + emergency procedures, interdepartmental intros (Sales, Experience, Lifestyle, Fitness, Maintenance (as aplicable). Shadow Leasing Tour, review CRM/Yardi, Canva + Riseio App training, announcement and event calendar workflows.

Key Skills / Milestones

Comfortable navigating Sentral App/Riseio, Teams, Outlook. Understand daily flow across departments (leasing → experience → maintenance → lifestyle). Able to assist with package handling and work orders. Has completed HR compliance. Participated in one resident event (if aplicable), one move-in/out, and two tours.

+

DAY 1

9 tasks
  • Welcome meeting & team introductions
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Property tour (front/back-of-house) & amenity overview
    Owner: SupervisorDuration: 2 Hours
  • Lunch with Supervisor & Q&A (+ team if budget permits)
    Owner: SupervisorDuration: 1 Hour 30 Minutes
  • Set up Rippling dashboard, confirm logins, Outlook, Teams, SharePoint, OneDrive, Phone system/messages
    Owner: IT / SupervisorDuration: 30 Minutes
  • HR New Hire Orientation
    Owner: HRDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Set up Yardi (CRM Queue, Voyager, Elevate), SNT (Admin)
    Owner: IT / SupervisorDuration: 30 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
+

DAY 2

10 tasks
  • Sentral Standards (Experience Guest Flow) walkthrough
    Owner: SupervisorDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Fair Housing
    Owner: SelfDuration: 2 Hours
  • Sentral Standards Training
    Owner: SelfDuration: 45 Minutes
  • Guest & Resident Lifecycles overview
    Owner: SupervisorDuration: 45 Minutes
  • Sexual Harassment (Supervisor Version)
    Owner: SelfDuration: 1 Hour 40 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Set first 30-days goals
    Owner: SupervisorDuration: 15 minutes
  • Confirm addition to all community meetings and teams groups, All-Co groups
    Owner: SelfDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
+

DAY 3

7 tasks
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Overview of Club model and membership program/goals
    Owner: SupervisorDuration: 1 Hour
  • Introduction of Riseio App - setup and training
    Owner: Miwa/Lifestyle MentorDuration: 1 Hour
  • Instagram, Canva account checks
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Standards reflection - What does Think Like an Owner mean to me?
    Owner: SelfDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
+

DAY 4

11 tasks
  • Camera/Music/AV system how to.
    Owner: Ops ManagerDuration: 30 Minutes
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Active Shooter Awareness
    Owner: SelfDuration: 20 Minutes
  • Resident Handbook Overview
    Owner: DOE | AGMDuration: 1 Hour
  • SharePoint, Elevate & SOP Review - Where to find and how to search
    Owner: SupervisorDuration: 1 Hour
  • Sentral Uniform Playbook
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Bar Training: Safe + responsible Service, Cleanliness Standards, Bar Binder Overview
    Owner: Miwa/Lifestyle MentorDuration: 1 Hour
  • Read Property Playbook
    Owner: Self
  • Property walkthrough – storage areas, chemical cage (MSDS), housekeeping scope
    Owner: Ops ManagerDuration: 1 Hour
  • End-of-week recap + open Q&A
    Owner: SupervisorDuration: 30 Minutes