Sentral Onboarding
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Lifestyle Ambassador / Associate

Onboarding plan · 4-week guided start

Focus

Full ownership of a resident event + operational confidence.

Key Skills / Milestones

Fully executes one event: marketing tile, RSVP, execution, and reporting. Confident in interdepartmental communication and escalation flow. Produces first independent event/engagement report with metrics.

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DAY 1

6 tasks
  • Morning Self-Prep: review emails, walk property with Directors
    Owner: Self + BSSDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Plan resident event calendar & RISEIO announcement templates
    Owner: SupervisorDuration: 45 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Weekly Standards Goal: Make Each Other Better Prompt: How can you support a teammate’s growth? Have you taken 1:1 time with each team member to know their short and long term goals? Do you know how they like to be praised? Do you know their pinch points?
    Owner: SelfDuration: 30 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 2

5 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Assistance Animals in Multifamily Housing
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

4 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

4 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 5

6 tasks
  • Morning Self-Prep: review emails, walk property with Building Services Supervisor
    Owner: Self + BSSDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Make Each Other Better Prompt: How did you support a teammate’s growth? Did you take 1:1 time with each team member to know their short and long term goals? Do you know how they like to be praised? Do you know their pinch points?
    Owner: SelfDuration: 30 Minutes
  • End-of-training review + Final Evaluation
    Owner: SupervisorDuration: 1 Hour
  • Goal setting for next 30/60/90
    Owner: SupervisorDuration: 45 Minutes