Lifestyle Ambassador / Associate

Onboarding plan · 4-week guided start

Focus

Deeper system usage, department shadowing, and reporting & accounting procedures

In-Person / Shadowing

Welcome Event for new managers, shadow resident event setup/breakdown, bar service training, resident tours. Shadow Experience Team on Orientations and desk coverage. Participate in event planning meetings (Monthly Playbook/Sneak Peek). Shadow Fitness Director on class. Walk through amenities and guest suite booking flow in Yardi/Sentral.

Key Skills / Milestones

Can assist with logging packages, scheduling elevators, submiting work orders, and managing amenity reservations. Drafts and sends first resident announcement (tile/email). Understand emergency protocols and escalation chains. Demonstrate professional resident communication through Sentral App + email.

DAY 1

9 tasks

Weekly Standards Goal: Service First Prompt: How can you model exceptional service this week?
Owner: SelfDuration: 30 Minutes
Reputation Management Playbook
Owner: SelfDuration: 35 Minutes
Ramp Overview - Purchasing and Reimbursements
Owner: SelfDuration: 10 Minutes
Morning huddle
Owner: TeamDuration: 15 minutes
Club Model Deep Dive: membership model, event ethos, operations, membership tracking
Owner: Miwa/Lifestyle MentorDuration: 2 Hours
Shadow experienced team member (Experience Desk)
Owner: SupervisorDuration: 1 Hour
Selling Sentral
Owner: SelfDuration: 40 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Daily recap and reflection
Owner: SupervisorDuration: 30 Minutes

DAY 2

6 tasks

Resident interaction standards role-play
Owner: SupervisorDuration: 1 Hour
Morning huddle
Owner: TeamDuration: 15 minutes
Diversity and Inclusion
Owner: SelfDuration: 1 Hour
Shadow Experience Associates & Sales for task flow
Owner: SupervisorDuration: 1 Hour 30 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

DAY 3

6 tasks

Time & Attendance Training in Rippling
Owner: SelfDuration: 30 Minutes
Morning huddle
Owner: TeamDuration: 15 minutes
RISEIO – announcements, events, space bookings, resident profiles Resident facing Sentral Life app, Audits vs the membership tracker, removing level access with applicable, Yardi/Riseio/Member Tracker reconciliation
Owner: Miwa/Lifestyle MentorDuration: 1 Hour
Canva - Sentral Design Aesthetic / Brand voice
Afternoon huddle
Owner: TeamDuration: 15 minutes
Daily recap and reflection
Owner: SelfDuration: 15 Minutes

DAY 4

9 tasks

Morning huddle
Owner: TeamDuration: 15 minutes
Workplace Harassment
Owner: SelfDuration: 1 Hour
Emergency Plan / Crisis Mgmt.review
Owner: SupervisorDuration: 45 Minutes
F & B training: Bar execution, Understanding Health Codes, responsible beverage service, food handling, FOH service training
Owner: Miwa/Lifestyle MentorDuration: 2 Hours
Survey / Member retention strategy
Owner: Miwa/Lifestyle Mentor
Multifamily 101
Owner: SelfDuration: 1 Hour 30 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Review all checklists & team duties; verify job descriptions
Owner: SupervisorDuration: 45 Minutes
Daily recap
Owner: SelfDuration: 30 Minutes

DAY 5

7 tasks

Spend the day with the team, digging into daily operations, and learning reports.
Owner: Self + team
Morning huddle
Owner: TeamDuration: 15 minutes
Sentral Community Standards Training
Owner: SelfDuration: 30 Minutes
Sentral App Overview Training Recording
Owner: SelfDuration: 60 Minutes
Afternoon huddle
Owner: TeamDuration: 15 minutes
Reflection of Standards: Service First Prompt: How did you model exceptional service this week? How can you model this value in your daily and weekly actions?
Owner: SelfDuration: 30 Minutes
End-of-week recap
Owner: SupervisorDuration: 30 Minutes