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Lifestyle Ambassador / Associate

Onboarding plan · 4-week guided start

Focus

Taking the lead on core deliverables.

In-Person / Shadowing

Lead coordination on a Resident Activation. Observe a partnership/vendor meeting and draft follow-up notes.

Key Skills / Milestones

Independently manage move-in/out checklist and elevator scheduling. Lead event execution (resident check-in, vendor set-up, F&B order). Submit draft report on resident engagement or feedback. Can troubleshoot basic resident requests without escalation.

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DAY 1

9 tasks
  • Morning Self-Prep: review emails, walk property
    Duration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • 1:1 coaching session (mid-point feedback)
    Owner: SupervisorDuration: 45 Minutes
  • Weekly Standards Goal: Think Like an Owner Prompt: When I make decisions this week, how will they reflect ownership?
    Owner: SelfDuration: 30 Minutes
  • Customer Service 1: Be Proactive
    Owner: SelfDuration: 30 Minutes
  • Customer Service 2: Be Professional
    Owner: SelfDuration: 30 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Drug Free Workplace
    Owner: SelfDuration: 35 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 2

7 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Understand current Lifestyle/Bar stock, orders, menu offerings
    Owner: Leasing DirectorDuration: 1 Hour
  • Customer Service 3: Be Prompt
    Owner: SelfDuration: 15 Minutes
  • Customer Service 4: Be Personal
    Owner: SelfDuration: 15 Minutes
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 3

6 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 Minutes
  • Dealing with Difficult People
    Owner: SelfDuration: 1 Hour
  • Create draft report on resident engagement or feedback
    Owner: SupervisorDuration: 1 Hour
  • Afternoon huddle
    Owner: TeamDuration: 15 Minutes
  • Daily recap and reflection
    Owner: SelfDuration: 15 Minutes
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DAY 4

5 tasks
  • Morning Self-Prep: review emails, walk property
    Owner: SelfDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Shadow with Building Services Team
    Owner: TeamDuration: 1-2 Hours
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Midpoint review with supervisor – checklist review
    Owner: SupervisorDuration: 45 Minutes
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DAY 5

6 tasks
  • Morning Self-Prep: review emails, walk property with Building Services Supervisor
    Owner: Self + BSSDuration: 1 Hour
  • Morning huddle
    Owner: TeamDuration: 15 minutes
  • Spend the day with the team, digging into daily operations
    Owner: Self + team
  • Afternoon huddle
    Owner: TeamDuration: 15 minutes
  • Reflection of Standards: Think Like an Owner Prompt: How did my decisions this past week reflect ownership?
    Owner: SelfDuration: 30 Minutes
  • End-of-week recap
    Owner: SupervisorDuration: 30 Minutes